Shipping policy

Returns & Refunds

Because all Moment Magnets products are custom-made using your personal photos, we do not accept traditional returns or exchanges.

However, your happiness is extremely important to us.

If your order arrives damaged, defective, incorrect, or you are unhappy with the quality of your item, please contact us within 7 days of delivery at hello@momentmagnets.shop with:

• your order number
• photos of the issue
• a brief description

We will gladly work with you to make it right, including:

• remaking your item
• replacing damaged products
• offering a solution on a case-by-case basis

Please note:

• Bulk/custom event orders may not be eligible for refunds or remakes unless there is a production error.
• We are not responsible for low-resolution, blurry, or poorly lit photos submitted by customers.